We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us.

Damaged Products: If you receive a damaged product, you are eligible for a refund. Please follow these steps to initiate the refund process:

  • If you receive a product that is damaged contact our Customer Support Team at [email protected]  immediately after receiving the damaged item.
  • Provide relevant details about the order, including the order number and a description or images of the damage.
  • After verifying the issue, we will process the refund for the product’s purchase price (excluding the shipping fee of $15 USD) within 5-7 business days after approval.

There may be a slight difference between the Web Mockup and the Product You receive. Product Description and size guideline are mentioned on the website. Read it carefully before ordering.

Packaging Your Return

  • Returned items must be received within 15 days in original condition; washed, worn, or used items will not be accepted.
  • Please include your invoice or a note with your name, address, and order ID# with the return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Except for damaged products or items not received, all other items are non-refundable and non-returnable. We advise you to carefully consider Your purchases and review product details before placing an order. We do not accept returns on Used and size issue products. Select your size carefully, Once you have selected a size now it does not fit you, we encourage you for a new order.

*Customers are responsible for return postage. Original shipping charges, customs fees, and import taxes are non-refundable

Refunds & Cancellations

Cancellations: Orders can be canceled within 24 hours from the moment you order.

Missing Products: If any items from your order are missing, please contact our customer service within 24 hours of delivery. We will investigate the matter and take appropriate action to ensure you receive the missing item.

Restocking Fee: In certain cases, you may be eligible for a refund on products other than damaged items. If you choose to return a product for reasons other than damage, a restocking fee of 4.99% will apply to the refund amount. This fee covers handling, processing, and restocking costs associated with the return.

Shipping Charges: Please note that the shipping charges incurred for the initial delivery will not be refunded, and a flat shipping fee of $15 will be deducted from the refund amount.

Exchanges: We do not offer direct exchanges for items. If you wish to exchange a product, please follow our refund process as outlined above and place a new order for the desired item(s).

If you have any questions or concerns about our Refund and Replacement Policy, please feel free to reach out to us at [email protected]. Note: The information provided in this policy is subject to change without prior notice.